C O M M O N Q U E S T I O N S

Welcome to your FAQ Hub - where you can find all the answers to the most frequently asked questions.

General

  • I primarily work with businesses in the wellness, beauty, and fashion industries, but I'm open to working with brands in any field that value intentional, elevated design.

  • The timeline depends on the package you choose and the scope of the project. Once we determine what you need, I’ll provide a clear timeline so you know exactly what to expect.

  • If you’re not sure which service fits best, please get in touch. I’ll help you choose the right option based on your goals and the vision for your brand.

  • Yes, I work with clients worldwide. No matter where you're based, we will be able to collaborate seamlessly.

  • At this time, we require full payment upfront and do not offer payment plans.

  • No, all payment are non-refundable.

  • Booking times vary depending on availability. I recommend reaching out as early as possible to secure your spot, especially if you have a specific timeline in mind.

  • Yes, I offer a rush fee for certain projects. If you need to bring your deadline forward, a rush fee will apply and the pricing depends on the package and timeline.

Brand Identity + Social Media

  • No, branding is much more than just a logo. While a logo is one part of your brand identity, true branding includes your visuals, tone of voice, messaging, and overall strategy. It’s about how your business looks, feels, and communicates - creating a consistent experience that builds recognition and trust.

  • You’ll receive one brand concept that is aligned with your creative direction. When it comes to branding and visual content, I believe in quality over quantity. Instead of overwhelming you with multiple concepts that dilute the direction, I deliver one strategic, well-thought-out concept that’s aligned with your brand’s goals, voice, and audience. You can then use your included revision to make any changes.

    With social media content you will receive one concept as well.

  • You will receive all your files in a put together brand toolkit. Files include JPG, PNG, PDF & SVG.

    For social media content you will receive PNG & MP3 files depending on your chosen service.

  • Yes, you can upgrade or adjust your brand package if yours needs change. Just keep in mind that pricing will be updated accordingly based on the new scope of work.

  • Font licenses are legal permissions that allow you to use a specific font for certain purposes - like in your logo, on your website, or in marketing materials. Some fonts are free for commercial use, while others require you to purchase a license. I’ll guide you on the fonts used in your brand and let you know if any licenses are needed.

  • One Revision - The Essential & The Design In A Day Package + Social Media Content

    Two Revisions - The Signature & Elite Package

    Extra revisions are charged at £30 per hour.

  • A brand questionnaire is a set of questions designed to help me understand your business, goals, audience, and visual preferences. It’s the first step in the process and ensures the brand we create is aligned with your vision and strategy.

    We use a similar questionnaire tailored for social media content enquiries.

  • Brand strategy is the foundation of your brand - it defines who you are, what you stand for, who you're speaking to, and how you want to be perceived. It includes things like your brand values, positioning, messaging, and personality, guiding how your brand looks, sounds, and connects with your audience across all touch points. This is included in the Elite package.

  • Brand guidelines are a document that outlines how to use your brand consistently. It includes your logo usage, colour palette, fonts, imagery style, and other visual elements -ensuring you or anyone working with your brand maintains a cohesive look and feel across all platforms. This is included in the Signature & Elite packages.

  • Yes, once the project is complete and the final payment is made, you’ll have full ownership of your logo and final design files.

  • No, I don’t offer printing services, but I’m happy to provide print-ready files and recommend trusted printers if needed.

  • Before the project begins, I’ll need your completed questionnaire, content (writing, pictures & videos for social media and brand collateral) and the signed contract with your deposit paid. This helps ensure the design process runs smoothly and everything is aligned from the start.

More questions?